Returns

How do I return an item that was not purchased at Skechers?
For the fastest and easiest resolution, we recommend working with the original place of purchase. They should be able to give you options on returning or re...
Wed, 24 Apr, 2024 at 3:24 PM
If I return an item, do I lose the points I earned from purchasing it?
Yes. All returned items will have any points earned from their initial purchase deducted from a member’s account. This may result in a negative points balan...
Wed, 24 Apr, 2024 at 3:26 PM
Can I return my Skechers store purchase via mail?
At this time, we do not accept mail returns for purchases made at any Skechers store or factory outlet location. We are unable to refund your payment method...
Wed, 24 Apr, 2024 at 3:31 PM
Can I still return my order after the 45 day return policy?
We do not accept returns after the return window has past. 45 days for guest orders 90 days for orders placed under a Skechers Plus account   Please s...
Wed, 24 Apr, 2024 at 3:35 PM
How do I exchange my order for a different color or size?
We cannot guarantee that inventory will be available when attempting to exchange your Skechers.ca order. Therefore, if you would like to exchange your Skec...
Wed, 24 Apr, 2024 at 3:38 PM
When will I get my refund?
Skechers.ca processes most returns within 1-3 weeks after the return is returned to our warehouse. You will receive an email confirmation once your return i...
Wed, 24 Apr, 2024 at 3:49 PM