skechersenca

Some of our promotional offers have the same exclusions, however, please see the “Details” link of each promotion which is located at the top of Skechers.ca where the promotion is shown, as well as in the promotional email you receive.

Sale items are almost always excluded unless otherwise listed in the promotion. Sale items include any product that is already marked down before adding it to your shopping cart:

Gift Cards, Sale Styles, and Select Accessories are normally excluded from promotions. Please note, these are subject to change at any time.

We’ve recently updated our system and the format of our order numbers has changed. If your order number begins with SKEC-CA, please be sure to include this when entering the order number.

Order Number Examples: SKEC-CA123456789

Your order number can be found in your Order Confirmation email that is sent to you immediately after your order is submitted. Please check your email inbox and junk folder and search "Skechers."

Your order number can also be found in your Shipment Confirmation email that you should receive once your order leaves our facility.

If you are a Skechers Plus member you can login to your account and click "Order & Loyalty History" and view all of your order numbers there.

At this time, we do not have the option of shipping and pickup of Skechers.ca orders in a Skechers Canada store.

Please carefully follow the steps indicated below. This will help you process the order, or indicate which step is causing the issue. All fields must be filled in order to proceed to the next steps.

For the best experience, use Google Chrome as your browser. 

• Step 1: Ensure you are on the Canadian website
• Step 2: Add product to your cart
• Step 3: Checkout
• Step 4: Enter Shipping Information
• Step 5: Enter Payment Information
• Step 6: Review Order
• Additional Information

Step 1: Ensure you are on the Canadian website

• Visit Skechers.ca
• Look for the Canadian flag and CAN/CAD in the top right corner to confirm you're on Canadian site
• Empty your cart if necessary

Step 2: Add product to your cart

• Browse and select desired items.
• Please read over the details to ensure it is right for your needs
• Select the colour, width, and size
• Click "Add To Cart" 
• Repeat for additional items

Step 3: Checkout

• Click the shopping bag icon in the top right
• Verify your selections
• Click "Proceed To Checkout" 
• Login to your existing Skechers Plus account, create a new account, or checkout as a guest
• Skechers Plus is free to sign up to receive exclusive member discounts, free shipping and more

Step 4: Enter Shipping Information

• Fill in all the required fields
• Include apartment/unit/buzzer numbers if applicable
• For P.O. Boxes, use format "PO BOX [number]"
• Standard Shipping: $8.95 (10-15 business days)
• Skechers Plus Members: Free Shipping (10-15 business days)
• No Express Shipping option available

Step 5: Enter Payment Information

• Click "Update Billing Address" if different from shipping *Billing address MUST match the address linked to credit card*
• Click "Have a Promo Code, Gift Card?" to apply promo codes if available and click "APPLY" to confirm if the code was successfully accepted or not *Ensure no spaces before or after the code, and only one discount code can be applied per order*
• Enter payment details (Mastercard, Visa, or American Express)
• Provide the card's security code (3 digits for Visa/Mastercard, 4 for AmEx)
• For Paypal, select the Paypal option and follow the prompts
• For Apple Pay, select the Apple Pay option and follow the prompts
• For Klarna, select the Klarna option and follow the prompts

Visa/MasterCard:

American Express:

Step 6: Review Order

• Check all information for accuracy *If you need to make changes, please click on "Edit" in the sections that need to be updated*
• Click "Place Order" to complete your purchase *By selecting "Place Order" you consent to Terms and Conditions of placing an order on our Skechers.ca website*
• You'll receive an order number and confirmation email

Additional Information

• Cancellations must occur immediately after submitting your order and aren't guaranteed
• Orders are processed Monday-Friday, or next business day during the weekend and holidays
• Skechers Plus points are applied after shipping 
• Terms and conditions apply to all orders

We hope this information is of help to you and enjoy your Skechers merchandise!

Sales tax will be charged in accordance with Provice laws, and will be calculated using your shipping address.  

At this time, Skechers.ca does not ship to addresses outside of Canada.

Skechers.ca does not ship to international re-shippers or businesses that forward packages to international addresses. Additionally, we do not accept international credit cards on Skechers.ca. Please click on our global listing at the top right corner of this page to view where you can purchase Skechers in your country.

To check the status of your Skechers.ca order, please click on "Orders and Returns" at the top of the page next to "Login". Enter your order number and email address associated with your order and click "Check Status." Your order details will appear; on this page, you can check the status of your order, initiate a return, and print your return label or receipt.

*For security purposes your order might be on a temporary HOLD status. To release your order for processing a member of our team will reach out to you via email for verification. 

Skechers.ca orders are processed and shipped from our warehouse Monday-Friday only. Please allow 2-3 business days for processing before shipment. Orders placed on the weekend and select holidays begin processing on the next business day. Shipping notifications are emailed immediately after the order has been shipped from our California warehouse. 

Standard Shipping: 10 to 15 business days (this includes the 2-3 business days for processing). This does not include weekends.

If you place an order at 5pm EST or later, it will not start to process until the next business day or following Monday. If Monday is a holiday the order will not start processing until Tuesday. Skechers.ca only ships within Canada, we do not ship to international areas, and we do not have the option for express shipping.

Please note our website is most compatible with Google Chrome. If you are using Internet Explorer for example, you may run into an error at checkout where the page keeps loading and you will see a spinning icon. If possible, please switch your browser to Google Chrome and this error should not occur. 

If you need help with payment method please see the credit and debit card troubleshooting page: Why is my card being declined?

To find your Skechers.ca order receipt please visit this link: Orders and Returns and enter your order number and email address associated with the order. Select, "Check Status"

At this time we do not offer gift receipts or notes for online orders.

Yes. We are able to ship to P.O. boxes via Standard Shipping. Please ensure to include "PO Box" before your box number. 

We will send you notifications to keep you up-to-date on where your package is. Once you place an order, you will receive an order confirmation email. We’ll also send a notification once your order leaves our warehouse in California. Once you receive the link to your tracking detail you can sign up for tracking updates with the carrier if you wish.

If you placed an order on Skechers.ca and need to update or change the shipping address we suggest cancelling the order and placing a new one with the correct address. 

Visit Orders and Returns, enter in the order number and email address used to place the order and click, "Check Status", here you can Cancel the order. 

Please note, that changes can't be made if the order is no longer in New status and we are unable to change or edit your order once it starts to process. If you send us an email to update or change the shipping address in your order we may not be able to do this before the order starts to process.

To track your order select Orders and Returns towards the top of the home page and enter your order number and email address. Skechers Plus Members also have the option to sign in to view their recent orders. 

You will be able to check the status of your order, once it has shipped from our warehouse in California; there is a tracking number provided so you can locate the status of your order. Your tracking number is also included in your shipment confirmation email. All confirmation emails are sent the following morning after an order is completed and picked up by the carrier.

Select the Login link at the top right hand corner of the page and enter your Email and Password. Once logged in, under "Order & Loyalty History" select "View All" to see all of your previous Skechers.ca orders.

At this time, all orders placed at Skechers.ca must be placed online. We are currently unable to accept any orders over the phone for security purposes. 

To apply a discount or promotional code to an online order, go to the shopping cart and locate the Promo/Gift Card Code box. Enter the promotional or discount code and click on Apply (be sure to enter the code exactly as it appears with no spaces before or after your code). To remove a promotional code click on the small 'x' to the right of the code after it has been applied and confirm that you wish to remove the coupon from the cart.

Promotional discount codes cannot be combined. You can apply one discount code per Skechers.ca order unless otherwise specified in the promotions terms and conditions.  

Standard Shipping: $8.95 shipping fee plus applicable taxes

Skechers Plus Members: FREE on purchases placed under your Skechers Plus account

Skechers.ca only ships within Canada - includes all provinces and P.O. boxes. We do not ship to international areas, and we do not have the option for express shipping. 

Please note: Shipping costs are non-refundable.

For more information about Skechers Plus please click on the following link: Skechers Plus 

To ensure that packages deliver as quickly as possible, cancellations must occur immediately after submitting your order and aren't guaranteed. Please note that changes can't be made if the order is no longer in NEW status.

Once the order has been received, you can return the original item to obtain a refund and/or place an order for the new product. If your order is still in NEW status you can Login to your account, click on the order you want to cancel and complete the cancellation as soon as possible. OR If you checked out as a guest, go to Orders and Returns at the top right of the page, enter the order number and email address associated with that order and select "Check Status" you can cancel the item(s) on the order detail page. Please see our Return Policy for additional information.

We strive to maintain accurate inventory records but the item is not guaranteed to be available for sale until you successfully place your Skechers.ca order. Placing an item into your shopping bag does not reserve the item, and the item could sell out if other customers place orders for the same product before you check out. If we discover inventory discrepancies, we may cancel an item or cancel an order if we are unable to fulfill it. In this case, we'll notify you by email that we were unable to ship a specific item you have ordered (and your account will not be charged or will be credited).

At this time you cannot send items within a single order to different locations. If you are ordering products to send to different shipping locations, you will need to place separate orders.

Need help? Our customer care team can be reached via email or phone. We will respond to any e-mails received outside of normal business hours as quickly as possible, in the order they were received.

Send us an Email: Click Here
Give us a call: 1-833-846-5891

Hours of Operation:
Monday - Friday: 9:00 am- 5:00 pm EST

1. Shipping to Rural Areas and P.O. Boxes:
   • Canada Post is our exclusive carrier for these destinations.
   • Once the strike ends, parcels will be secured and delivered as quickly as possible.
   • Please note that it may take some time for operations to fully normalize after the strike, potentially resulting in additional delays.
2. Returns Process: 
   • Canada Post is our primary carrier for Skechers.ca returns.
   • In light of the Canada Post labor disruption, we're extending our return window for guest to 75 days. This extension will allow you more time to send your items back once the postal service resumes normal operations. Please note, orders placed under Skechers Plus accounts have 90 days to return.
   • If you haven't initiated a return yet, please wait until the strike is resolved before creating a return label.
   • If you've already created a free return label, kindly hold onto your package and do not drop it off at a Canada Post location until normal operations resume. 
   • These precautions will help prevent issues such as expired labels or further delays in processing your return.
   • Klarna: Skechers.ca orders paid with Klarna must be returned by mail in order to receive a refund to the original form of payment. We do not accept in-store returns for online orders. 
   • If you reside near a Skechers retail store, you have the option to return your purchase within 60 days of your purchase date (Excluding locations in Quebec, Nova Scotia, New Brunswick, and Newfoundland and Labrador. Excluding items received in error and orders paid with Klarna). Your refund will be processed instantly to your original payment method (Note: Paypal refunds will be issued to your credit card. While we refund the item cost and tax, initial shipping fees are non-refundable. To find a store near you, click here: Find your local Skechers store

Important Notice: Canada Post Service Disruption

To initiate a return and print your free return shipping label please go to Orders and Returns which is located at the top right corner of Skechers.ca.

(If you are returning more than one package by mail please click here for instructions)

• Enter your order number and the email address used to place the order
• Select “Check Status”
• Select the "Return This Item" link under the item(s) ordered
• Click on the item(s) you would like to return
• Now select your reason for the return and click "Next"
• Select "Confirm"
• Select “View/Print Return Label” and print or save your return label right away
• Include your unworn item(s) in their original packaging and attach the return label to the outside of the shipping box
• Only one label is needed to return multiple items. You may include all items in one box
• If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them
• Drop off your return at any Canada Post authorized shipping center. Find a Canada Post service center nearest to you: Canada Post Locator
• We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is returned to our warehouse). Initial shipping costs are non-refundable, we will issue a refund for the cost of the items plus tax only.

If you checked out as a Guest you can follow the same instructions above. 

At this time, we only accept returns for purchases on Skechers.ca. Free return postage applies only to orders within the return period. If the product is returned outside of the return period or the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise.

Important Notice: Canada Post Service Disruption

If for any reason you're not delighted with your order, we offer two convenient ways to return unworn items for a refund. In the rare event that you receive a defective item, please don't hesitate to reach out to our dedicated customer service team at infocanada@skechers.com for prompt assistance and resolution.

If you are returning more than one package by mail please click here for instructions.

Option 1: Return by Mail (for single package returns)

Guest Orders: Unworn/defective items can be returned within 45 days of shipment for a refund.

Skechers Plus members: Unworn/defective items can be returned within 90 days of shipment if the items are purchased through your account.

Klarna: Skechers.ca orders paid with Klarna must be returned by mail in order to receive a refund to the original form of payment. We do not accept in-store returns for online orders.

• Go to Orders and Returns
• Enter your order number and the email address used to place the order. Please note, order numbers begin with SKEC-CA and can be found in your shipping confirmation email. 
• Select "Return This Item" and follow the steps to generate a free return label.
• Select “View/Print Return Label”. Save your return label as a PDF for later use OR print your free return label immediately as this cannot be created again.
• Include your unworn item(s) in their original packaging and attach the return label to the outside of the shipping box.
• Remove any existing shipping labels, stickers, or other materials on the shipping box.
• Find the Canada Post service center nearest to you to drop off your return.
• We'll send you a confirmation as soon as your return has been processed (please allow 10 business days once the return is received). Please note that while we refund the item cost and tax, initial shipping fees are non-refundable.

Option 2: Return In Store

Klarna: Skechers.ca orders paid with Klarna cannot be returned in-store and must be returned by mail in order to receive a refund to the original form of payment. 

• Bring your unworn item(s) in original packaging, along with your Skechers.ca receipt.
• Visit any Skechers store within 60 days of your purchase date (excluding locations in Quebec, Nova Scotia, New Brunswick, and Newfoundland and Labrador. Excluding items received in error and orders paid with Klarna): Find your local Skechers store.
• Receive an immediate refund to your original payment method (PayPal refunds will be issued to your credit card).
• Please note that while we refund the item cost and tax, initial shipping fees are non-refundable.
• If you have any concerns or issues, please email us after you have completed your return at our Skechers retail store with the copy of your refund receipt.

If the product is returned outside of the return period or the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise. Free return postage applies only to orders within the return period. Please note, we only accept returns for purchases on Skechers.ca.

Important Notice: Canada Post Service Disruption

If you need to return using multiple boxes you must select the item(s) you are returning in box 1 and follow the steps to print your first label. Repeat the process for the items you're returning in additional boxes.

Follow the steps below to print your labels:

• Go to Orders and Returns and enter your order number and the email address used to place the order
• Select “Check Status”
• Select the "Return this Item" link under the item(s) ordered
• Click on the item(s) you would like to return in box 1, then click "Next"
• Now select your reason for the return and click "Next"
• Select "Confirm"
• Select "View/Print Return Label" and print or save your return label right away
• Repeat the process above for box 2 and so on...
• Include your unworn item(s) in their original packaging and attach the return label to the outside of the shipping box
• If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them
• Drop off your return at any Canada Post authorized shipping center. Find a Canada Post service center nearest to you: Canada Post Locator
• We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is returned to our warehouse). Initial shipping costs are non-refundable, we will issue a refund for the cost of the items plus tax only.

At this time, we only accept returns for purchases on Skechers.ca. Free return postage applies only to returns within 45 days of shipment for a refund if you checked out as a guest. Skechers Plus members will have 90 days to return. Please note, purchases must be made under your Skechers Plus account in order to enjoy the extended return period. If the product is returned outside of the return period or the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise.

We’ve recently updated our system and the format of our order numbers has changed. If your order number begins with SKEC-CA, please be sure to include this when entering the order number.

Order Number Examples: SKEC-CA123456789

Your order number can be found in your Order Confirmation email that is sent to you immediately after your order is submitted. Please check your email inbox and junk folder and search "Skechers."

Your order number can also be found in your Shipment Confirmation email that you should receive once your order leaves our facility.

If you are a Skechers Plus member you can login to your account and click "Order & Loyalty History" and view all of your order numbers there.

You may return unworn/defective items for a refund if you checked out as a guest in one of two ways:

Option 1: Return via a FREE printable Canada Post return label. Return within 45 days of shipment for a refund if you checked out as a guest. Skechers Plus members will have 90 days to return. Please note, purchases must be made under your Skechers Plus account in order to enjoy the extended return period.

If you are returning more than one package by mail please click here for instructions.

• For single package returns, go to Orders and Returns and enter your order number and the email address used to place the order
• Select "Check Status"
• Select the "Return This Item" link under the item(s) ordered
• Click on the item(s) you would like to return
• Now select your reason for the return and click "Next"
• Select "Confirm"
• Select “View/Print Return Label” and print or save your return label right away
• Include your unworn item(s) in their original packaging and attach the return label to the outside of the shipping box
• Only one label is needed to return multiple items. You may include all items in one box
• If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them
• Drop off your return at any Canada Post authorized shipping center. Find a Canada Post service center nearest to you: Canada Post Locator
• We'll send you a confirmation as soon as your return has been processed (1-3 weeks after the return is returned to our warehouse). Initial shipping costs are non-refundable, we will issue a refund for the cost of the items plus tax only.

Option 2: Return at any Skechers retail store (excluding Quebec, Nova Scotia, New Brunswick, and Newfoundland and Labrador retail locations) within 60 days of purchase (from Web receipt date): Canada Store Locator. For a refund, customers must provide a receipt from Skechers.ca. Unworn items in original packaging with an original receipt will be issued a refund based on the original form of payment. Any online returns where the original form of payment is PayPal will be refunded back to the customers credit card. Initial shipping costs are non-refundable, we will issue a refund for the cost of the items plus tax only. If you have any concerns or issues please email us after you have completed your return at our Skechers retail store with the copy of your refund receipt.

At this time, we only accept returns for purchases on Skechers.ca. Free return postage applies only to orders within the return period. If the product is returned outside of the return period or the item is worn, damaged, or not in its original packaging, Skechers will be unable to honor a refund for the merchandise.

After you click "View/Print Return Label" a new tab will open with the return label, and you can Save it from there to your device or Print. We would suggest saving it first as it is not automatically downloaded to your device or emailed to you.

Skechers does not accept returns if the shoes have been worn outside. Similarly, we do not accept returns of apparel items that show signs of wear. Orders placed on Skechers.ca must be returned unworn, in their original packaging and within 45 days of purchase and 90 days for Plus members.

If your return is received back at our facility with signs of wear we will be unable to refund the original form of payment.

If you do not have a printer, we would suggest seeking assistance from friends or family to help you print the return label. Canada Post offices do not print return labels at their locations. 

Alternatively, you may visit any Skechers store in Canada to return your order (excluding Quebec, Nova Scotia, New Brunswick, and Newfoundland and Labrador retail locations) within 60 days of purchase (from Web receipt date): Canada Store Locator. For a refund, customers must provide a receipt from Skechers.ca. Unworn items in original packaging with an original receipt will be issued a refund based on the original form of payment. Any online returns where the original form of payment is PayPal will be refunded back to the customers credit card. Initial shipping costs are non-refundable, we will issue a refund for the cost of the items plus tax only. If you have any concerns or issues please email us after you have completed your return at our Skechers retail store with the copy of your refund receipt.

Yes, if you purchased from Skechers.ca you may return your order to any Skechers company owned retail store in the Canada (excluding Quebec, Nova Scotia, New Brunswick, and Newfoundland and Labrador retail locations) within 60 days of purchase (from Web receipt date): Canada Store Locator. 

For a refund, customers must provide a receipt from Skechers.ca. Unworn items in original packaging with an original receipt will be issued a refund based on the original form of payment. Any online returns where the original form of payment is PayPal will be refunded back to the customers credit card. Initial shipping costs are non-refundable, we will issue a refund for the cost of the items plus tax only. If you have any concerns or issues please email us after you have completed your return at our Skechers retail store with the copy of your refund receipt.

For the fastest and easiest resolution, we recommend working with the original place of purchase. They should be able to give you options on returning or replacing your shoes.

Yes. All returned items will have any points earned from their initial purchase deducted from a member’s account. This may result in a negative points balance in your account if the amount of points deducted from the return is greater than the amount of points available in your account.

At this time, we do not accept mail returns for purchases made at any Skechers store or factory outlet location. We are unable to refund your payment method if you mail your item to our facility. 

You can return your store purchase to any Skechers store location (excluding Quebec, Nova Scotia, New Brunswick, and Newfoundland and Labrador retail locations).

We do not accept returns after the return window has past.

• 45 days for guest orders
• 90 days for orders placed under a Skechers Plus account

Please see our Return Policy for more information.

We cannot guarantee that inventory will be available when attempting to exchange your Skechers.ca order. Therefore, if you would like to exchange your Skechers.ca purchase we recommend simply placing a new order and using your prepaid shipping label to return the first order. 

Please see our Return Policy for more information.

Skechers.ca processes most returns within 1-3 weeks after the return is returned to our warehouse. You will receive an email confirmation once your return is processed. Please note that shipping charges are not refundable. Your refund will include the cost of the item(s) and tax only, unless otherwise specified with Skechers customer care.

Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. Generally, the funds will appear in your account within 3-5 business days. However, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.

Troubleshooting Credit/Debit Card Payment Errors

• Check to make sure the billing information you entered is correct.
• Remove dashes or spaces from the card number.
• If the card is new or was recently reissued, make sure it has been activated.
• We do not accept international credit cards.
• If you still experience a payment error after completing the above steps, please contact your credit card company.

Daily Spending Limits for Debit Cards

Most debit and check cards have daily spending limits that may delay the processing of an order even if there is enough money in the account. Please contact the card issuing bank for information about your daily spending limits if you are having difficulty placing your order.

Account Verification

To prevent delays in processing your order, please ensure that the billing address on your order matches the address that appears on your bank statements. If you are unsure of your billing address, please contact your bank directly.

Locating Your Credit Card Security Code

The Credit Card Security Code is a unique three or four-digit number printed on the front (American Express) or back (Visa/MasterCard) of your card. Your order cannot be processed without this code.

Visa/MasterCard:

American Express:

We only accept one credit card payment per order. The one payment must cover the order total or the transaction will not be successful.

We do not accept pre-paid or reloadable credit cards or gift cards as forms of payment.

Skechers.ca accepts PayPal, as well as credit/debit cards issued by:

• Visa
• MasterCard
• American Express

Your credit card will not be charged for the purchase until it has been processed for shipping (usually within 24 to 48 hours). In the case of a sold out or cancelled order, your credit card will not be charged. If your order contains multiple items that ship at different times, you may see multiple charges on your credit card statement.

A standard 'Pre-Authorization' is completed with each order placed. This is NOT a charge on your credit card. It's simply a verification of the available funds on your credit card. The 'Pre-Authorization' will be automatically dropped by your banking institution once the purchase is complete.

Please note that Skechers.ca does not accept any credit/debit cards issued by banks outside of Canada. We do not accept pre-paid or reloadable credit cards or gift cards as forms of payment.

What is KIarna?

What happens if I'm unable to make payments to Klarna?

How do I return or exchange an item purchased using installments with Klarna?

When will my items be delivered if I use installments with Klarna?

What happens if I have a partial refund, and how does that affect my Klarna payments?

I have not received my order. What happens to my statement?

My Klarna statement is incorrect. What should I do?

At this time, we do not offer gift cards or e-gift cards for Skechers.ca or Skechers Canada retail stores.

Machine Washable Shoes: Any style with the "Machine Washable" icon shown on the product detail page can be safely machine washed with detergent on the gentle cycle and air-dried, we suggest placing them in a pillowcase or laundry bag before washing in machine. Please wash shoes one at a time to avoid discoloration. Do not place shoes in dryer. For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains.

Foamies: Machine wash or hand wash according to instructions on product page for style. If hand wash, use cold water and air dry in shade. Do not place in dryer and do not leave out in the sun.

Shoes Not Marked as Machine Washable: To maintain the quality of your shoes, we suggest the following steps to your shoes:

1. Remove excess dirt from the upper and outsole by using a small brush or towel.

2. Create a soapy mixture by combining warm water and a small amount (a few drops) laundry detergent.

3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Apply a small amount of clean, warm water with the brush or cloth and brush/wipe off the excess soap.

4. Allow shoes to air dry.

Leather Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a leather cleaning lotion or spray such as Skechers Athletic Cleanser to clean. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.

Suede or Nubuck Shoes: Apply a protectant such as Skechers Water Proofer Spray to protect the shoes from water and stains before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. Do not machine wash suede or nubuck shoes.

Light-Up Shoes: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.

Keeping Shoes Fresh: Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

At Skechers we want you to feel confident standing behind our products, and we understand that an important part of that is developing quality products that you would expect from our company.

If you have a quality concern with your recently purchased Skechers shoes within 1 year they may be eligible for inspection.

Please note the manufacturer’s date on the inside of the shoe tag. We do not accept claims for items with a manufacturer’s date of 2023 or earlier. However, if an original receipt can be provided showing purchase is within 1 year, we are happy to make an exception. We only accept items with a manufacturer's date of 2024-2025. 

Typically, we suggest working with the original place of purchase towards a replacement or credit. Usually they are able to assist on the spot and send any defective items to our Quality Assurance Department. If you are unable to work with the original retailer, we would be happy to assist you with a claim for inspection.  

If you are inquiring about a light up shoe, please first try pressing and holding the On/Off button for 5 seconds to restart the lighting mechanism. If you still have the issue, please move forward with your claim.

To submit your claim please email us at infocanada@skechers.com and include the following information in your email: 

• Your contact information (name, mailing address, phone number, email address).
• Reason for the claim.
• Where did you purchase this product? (store name, city, and province)
• When did you purchase / receive this product? (month, year)
• Why were you not able to return or exchange the product / or reason for the refusal at the place of purchase?
• Please provide a picture of your original receipt. (PDF/JPEG)
• Please provide a clear picture of the full inner tag of the product containing the style information. This will be located on the tongue or the inner side of the shoe. (PDF/JPEG) 
• Please provide a picture of the defect in question. (PDF/JPEG) 

PLEASE READ BEFORE SUBMITTING YOUR CLAIM:

• A claim will be authorized only if a manufacture’s defect is confirmed. We will contact you to arrange a personalized discount code that can be used on our website for the value paid of the merchandise.
• Please do not throw out your product as you may be asked to destroy it. Do not destroy until asked. Failure to comply will void your claim.
• Items considered to have signs of normal wear and tear by quality assurance will not be eligible for a claim.
• Skechers does not provide reimbursements on defective products or comfort/sizing issues (see original receipt or with original retailer for reimbursement policies).
• If for any reason the claim is not approved, a member of our team will contact you.

We do not sell replacement laces on Skechers.ca, however, your nearest Skechers store might have options available. Please use the link below to find a store near you. 

Locate a Skechers Canada Store

Please note, our shoes fit any standard laces you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories.

The quickest way to find the style and/or size you're looking for is to use the product filters that are displayed on the left side of our main category pages.

First select the category you need by hovering over the top menu and choosing either "Shop All Womens'" "Shop All Mens'" or "Shop All Kids'"

The next page will show a list of filters on the left side of the screen that you can select from. Choose the size, color, width, occasion and more to narrow your search and find what you're looking for! 

Our shoes fit any standard insoles you can find at your local merchants, such as sporting goods or retail stores, that carry shoe accessories. We do not sell or stock replacement insoles at this time and apologize for the inconvenience.

To get the most out of your new Energy Lights shoes (Style 400028L) please note these helpful tips:

• Adult supervision is required during charging.
• Always use the USB split cable supplied with your energy lights.
• Confirm charging cable and its connection are undamaged prior to using.
• Only plug charging cord to a USB power source rated at 5v, 1a. Lift flap from behind the tongue of each shoe, insert supplied micro USB end into each charging port.
• Make sure the USB cord is plugged in all the way to ensure shoes are charging. Lights on shoes will flash while charging and will stop flashing once shoes are fully charged.
• Your energy lights will be fully charged in about 2 hours.
• Unplug immediately once shoes are fully charged, do not overcharge or leave unattended.
• Do not leave them plugged in and charging over night.
• There is an On/Off button located on the tongue of the shoe, hold down the button to immediately stop the lights.

These shoes are okay to wear in light rain, but please do not submerge in water or wash in washing machine. Use a Magic Eraser to clean the midsole. 

**Other Light Up shoes may have an On/Off switch in another location. For example, at the end of the velcro strap.

To ensure your new Foamies last as long as possible, please adhere to the following care tips:

• Machine wash or hand wash according to instructions on product page for specific style.
• If hand wash, use cold water and a clean cloth with mild soap, and air dry in shade.
• If machine washable, wash on delicate cycle, with cold water, using a mild detergent and do not place in dryer.
• Do not place under direct heat or leave out in the sun.

If left out in the direct sunlight for any amount of time, your Foamies could shrink or become misshapen. Returns for Foamies due to shrinking or misshape will not be accepted.

Skechers Wide width is equivalent to a Men's 2E width and a Women's 1E width. 

Skechers Extra Wide width is only available in Men's at this time and is equivalent to a Men's 4E. 

Relaxed Fit styles have a roomier toe box and are equivalent to a Men's 1E and Women's C width.

We use only premium natural leathers, mainly cow leather. If pig leather is used, we specify in the description on Skechers.ca.

Looking for shoes that will not leave marks on the floor?

Some of our styles are made with "non-marking" outsole material, and all of our Kids styles are made with "non-marking" outsole material. Abrasion to the sole of these styles may cause them to "pill," leaving a small amount of material on the floor. You should be able to brush it off with your hand. This is similar to the effect of a pencil eraser. It leaves some residue, but it does not leave a mark. Floors made from soft vinyl or linoleum or flooring with heavy polish build up may hold some of the residue because of the friction created by the sole rubbing against the floor.  

SKECHERS Work shoes are also the perfect fit! We also have slip proof or non slip and slip resistant SKECHERS Work shoes.

• Unisex Skechers shoes are not differentiated by gender-specific sizing.
• Instead, they follow a universal size scale that accommodates both men's and women's foot sizes. 

 Size Conversion 

• The unisex size scale typically aligns more closely with men's sizing. 
• Women’s Sizing: For women, you'll need to go down 1 to 1.5 sizes from your normal women's size to find the equivalent unisex size. For example, if you wear a women's size 8, you'd likely need a unisex size 6.5 or 7. 
• Men’s Sizing: Men can typically follow the unisex size scale as they would for regular men's shoes. So if a man normally wears a size 10 in men's shoes, he would select a size 10 in the unisex Skechers style.
• The best way to find the right unisex shoe size is to measure your feet!

How can I tell if a shoe has Unisex Sizing available?

• Look for the unisex icon in the highlights section of the product page.

At this time, we do not offer gift cards or e-gift cards for Skechers.ca or Skechers Canada retail stores.

At Skechers, we guarantee 100% satisfaction on any item purchased at our Skechers stores. If for some reason you aren’t completely satisfied with your purchase, we offer many options:

• You may return or exchange unworn items within 45 days with the original receipt. Unworn items with an original receipt will be issued a refund based on the original form of payment.
• Unworn items without an original receipt will be issued a store credit or an exchange for the items current selling price.
• Quality issues may be returned within 45 days of the purchase with an original receipt, or exchanged for store credit.
• Purchases from Skechers.ca may always be returned to any Skechers store (Excluding Quebec, Nova Scotia and Newfoundland retail locations). Unworn items can be returned within 60 days for guest checkout or 90 days for Skechers Plus checkout (from Web receipt date) and with a receipt from Skechers.ca. Refund will be issued based on the original form of payment. Any Skechers.ca orders paid for through Paypal, Google Pay or Apple Pay will be refunded back to the customers credit card. Please note: there are no refunds on shipping fees.
• Alternatively, purchases from Skechers.ca may be returned via mail using free, printable Canada Post return labels, which can be downloaded from Skechers.ca; visit the “Orders and Returns” section of the website and provide order information in order to generate a return label. Refund will be issued based on the original form of payment. Please note: there are no refunds on shipping fees.

We work hard to provide our customers with the best product, the best selection and the best service. If your purchase or store experience didn’t meet your expectations, please give us a call at 1-833-846-5891.

If your shoes were purchased through a Skechers retail partner, please refer to our partner's return policies for more information.

To find a SKECHERS company owned retail store near you, please click on the following link: Canada Store Locator

At this time, we do not have the option of shipping and pickup of Skechers.ca orders in a Skechers Canada store.

We apologize for the inconvenience this may have caused.

At this time, we do not have the option of shipping and pickup of Skechers.ca orders in a Skechers Canada store.

We apologize for the inconvenience this may have caused.

Use our Store Locator to find a SKECHERS location near you.

Members can earn points on a maximum of seven hundred and fifty dollars ($750) worth of purchases in a rolling 90-day timeframe. Any additional spend above this threshold will not earn points.

Members can redeem points through Skechers.ca. All members must have an existing online account to redeem points.

On Skechers.ca, login to your account, visit "View Loyalty Dashboard" and if there are any Rewards to redeem you can click "Redeem" in the blue box on the left side of the dashboard. Once you have redeemed the rewards, they will show up in your shopping cart and at checkout to add to your order. 

You have up to 60 days from the date of purchase to submit a missing points request and be credited. 

To submit a request for an online purchase, please email customer care at infocanada@skechers.com, and provide a copy of the receipt, or provide the following information in your request:

• Order number
• Date of purchase
• First and last name
• Sub-total of purchase

For online purchases, members must wait 24-72 hours after the shipping date to submit a missing points request.

Welcome to the Skechers Plus loyalty program (“Skechers Plus” or “Program”). Skechers Plus is organized by Skechers U.S.A. Canada, Inc. (“Skechers”, “we” or “us”) and these Skechers Plus Terms and Conditions (the “Terms”) govern your participation in Skechers Plus.  Please read these Terms carefully.  By participating in Skechers Plus, you agree to be bound by these Terms.

1. Eligibility

To participate in Skechers Plus, you must be a consumer, at least 16 years old and a legal resident of Canada. Employees of Skechers, its affiliates and subsidiaries, and their spouses and children are not eligible to participate in Skechers Plus.   Bulk buyers and resellers are not eligible to participate in Skechers Plus.  By enrolling and participating in Skechers Plus, you represent that you meet these eligibility requirements. Skechers reserves the right to revoke loyalty membership for any reason, including, without limitation, contravention of these Terms.  

2. Joining Skechers Plus

If you meet the eligibility criteria above, you can join Skechers Plus by filling out a registration form on Skechers.ca. No purchase is required to enroll in Skechers Plus. Only one account is allowed per individual.

A member must create an online account on Skechers.ca, access Skechers Plus loyalty points (“Points”), and begin using membership rewards and benefits.

3. Points

Members of Skechers Plus will earn Points for purchases that are made on Skechers.ca.  Purchases at retail stores will not qualify for Points (even if the member purchases Skechers products). Similarly, purchases on the websites of Skechers’ affiliates whether inside or outside Canada (including Skechers.com) will not qualify for Points (even if the member purchases Skechers products). Points are awarded on the amount of the purchase after deduction of any applicable promotional code, discount, offer, returns or merchandise credit. Items that are ineligible for Points earn include gift card purchases, taxes, shipping and all other fees.

Members will earn ten (10) Points per one dollar ($1) spent. If a member returns purchased items, the Points earned by the purchase of those items will be deducted from the member’s Point total. In addition to earning Points for purchases, members can also earn Points for certain digital engagement activities with Skechers. 

Members can earn Points on a maximum of seven hundred and fifty dollars ($750) worth of purchases in a rolling ninety (90) day timeframe. Any additional spend greater than this threshold will not earn Points.

Members must be logged into their Program account on Skechers.ca to receive Points for their actions.  Skechers reserves the right, at its sole discretion, to retroactively credit Points for interactions where the member was not logged provided sufficient proof of membership and purchase is made available to Skechers’ Customer Care within sixty (60) days of purchase.

4. Expiration of Points

All Points earned by members are valid for three hundred sixty-five (365) days from the date of earning and will expire at the end of this period unless Skechers explicitly states otherwise, subject to applicable statutory requirements, if any.

Points are not transferrable between members.  Points have no cash value and cannot be exchanged for cash.

5. Redemption of Points

Members can redeem 1,000 Points in order to obtain a $5 promotional code, which they can apply toward purchases made by them on Skechers.ca, to a maximum transaction amount of $50 (before taxes).  Points are redeemable only in increments of 1,000 Points.  No cash back will be provided if the promotional code's full value is not utilized.  Promotional codes will expire sixty (60) days after their issuance.

6. Rewards and Benefits

Other benefits not mentioned here may be awarded to members on a surprise and delight basis at the sole discretion of Skechers, subject to applicable terms and conditions.

Specific rewards and benefits may be subject to change, discontinuance, limitations, and substitutions by Skechers, at its sole discretion, and at any time without notice. The total value of rewards or benefits applied to a purchase cannot exceed the total cost of the purchase.

Rewards, benefits and promotional online code must be entered at checkout on Skechers.ca). Rewards, benefits and promotional codes may not be used on purchases of identified clearance items in Skechers’ warehouse stores or elsewhere where indicated by Skechers, at its sole discretion.

Rewards, benefits and promotional codes are not redeemable for cash and are void if copied and where prohibited, licensed or regulated.

7. Use of Account

Members are responsible for maintaining the confidentiality of their account information and password and are fully responsible for any and all transactions and other activities that occur under their account and password. Members should immediately inform Skechers’ Customer Care of any unauthorized use of their account or password or any other breach of security.

Skechers Plus is for members’ personal use only. Members agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of Skechers Plus. The transfer, sale, or barter (or the attempted transfer, sale, or barter) of rewards, benefits or promotional codes, member-exclusive promotional offers, and any misrepresentation of fact relating thereto, may result in cancellation of the member’s account, including any unused Points or claimed but unused rewards, benefits or promotional codes associated to the member’s account, in Skechers sole discretion.

8. Privacy and Consent to Marketing

The information you provide as a member of Skechers Plus will be managed by Skechers as described in the Skechers Privacy Policy.

By becoming a member of Skechers Plus, you consent to receive marketing, promotions, special events, and other communications from Skechers, its affiliates, and brands. You may unsubscribe from marketing communications at any time. For information on how to do so, please visit our Privacy Policy.

Enrollment in Skechers Plus is voluntary. By providing your personal information to Skechers, you acknowledge that you fully understand and unambiguously consent to the transfer of such personal information to Skechers, that you are enrolling in Skechers Plus voluntarily, and that the enrollment is neither required to complete a purchase transaction nor made in connection with any purchase transaction.

9. Termination; Expiration

You may cancel your Skechers Plus membership at any time by logging into your account on Skechers.ca or in the Skechers mobile app.

We may cancel your Program membership at any time, for any reason, in our sole discretion, including, but not limited to, if we determine that you (a) are ineligible, (b) have not earned Points, redeemed Points or otherwise used your account for 365 days or more, (c) violated any term or condition of Skechers Plus or any applicable law or regulation, (d) used your account in connection with bulk buying or reselling, or (e) engaged in any deception, forgery, fraud or committed any other abuse of Skechers Plus.  We may revoke some or all of your Points or rewards, benefits or promotional codes if we cancel your membership and/or if we determine that you received same due to an error, through fraud or deception, in contravention of these Terms or in any manner not authorized.

If you or Skechers cancels your Program membership, you will lose your accumulated Points. If you cancel your membership, you may ask to rejoin Skechers Plus by registering at Skechers.ca or on the Skechers mobile app, and we will restart your membership, at our sole discretion.  When restarting your membership, your previously-earned Points will not be reinstated.

In all matters relating to the administration of Skechers Plus, the decisions of Skechers will be final and without appeal.  Skechers reserves the right to change or cancel any aspect of Skechers Plus, at any time, in accordance with these Terms.

10. Changes to Skechers Plus

(a) If you reside in Canada outside of Quebec:

We reserve the right to restrict, suspend or otherwise change any aspect, term or condition of the Program. We may modify all or one or more parts of these Terms at any time, including, without limitation, the following elements:

The eligibility conditions for participating in the Program,

The manner in which a Program member participates in the Program,

The manner and rate at which Points are earned,

The manner and rate at which Points are redeemed,

Rewards and benefits offered within the Program; and

The terms and conditions applicable to termination, expiration and changes to the Program.

In the event the Terms, or any aspect of the Program, is restricted, suspended or changed, we will provide you advance notice by posting the amended Terms online here and, where required by law, by sending you notice using your email or mailing address. Your continued participation in the Program following such notice will constitute your consent to any amendments to these Terms, or any other aspect of the Program. In the event that the amendment entails an increase in your obligations or a reduction in our obligations and you do not agree to such amendment, you may close your account and cancel your participation in the Program without cost or penalty. You will then have 45 days to redeem any Points in your account. Any Points that are not redeemed after 45 days will be forfeited.

(b) If you reside in Quebec:

We reserve the right to restrict, suspend or otherwise change any aspect, term or condition of the Program. We may modify all or one or more parts of these Terms at any time, including, without limitation, the following elements:

The eligibility conditions for participating in the Program,

The manner in which a Program member participates in the Program,

The manner and rate at which Points are earned,

The manner and rate at which Points are redeemed,

Rewards and benefits offered within the Program; and

The terms and conditions applicable to termination, expiration and changes to the Program.

In the event the Terms, or any aspect of the Program is restricted, suspended or changed, we will provide you notice at least 60 days before the amendment comes into effect. Such notice will be provided by posting the amended Terms online here, by sending you written notice using your email or mailing address (if you have provided us with such an address), and setting out the new clause, or the amended clause and how it read formerly, and the date on which the change will come into effect. Upon receipt of such notice, and if the amendment entails an increase in your obligations or a reduction in our obligations, you may refuse the amendment and rescind or cancel your participation in the Program without cost, penalty or cancellation indemnity, by sending us notice to that effect no later than 30 days after the amendment comes into force, at the address or email address indicated in the notice. You will then have 45 days to redeem any Points in your account. Any Points that are not redeemed after 45 days will be forfeited.

If you do not exercise your right to rescind or cancel your participation in the Program by sending us notice no later than 30 days after the amendment comes into force, your continued participation in the Program at any time after such 30-day delay has expired will constitute your consent to be bound by the amendment.

11. MANDATORY ARBITRATION. NO CLASS ACTION.

Unless prohibited by law, you agree to submit any and all disputes, claims or controversies arising out of or relating to your Membership in Skechers Plus, or any related services or products purchased or received, to the ADR Institute of Canada (“ADRIC”), or its successor, for confidential mediation, except that you may assert claims or seek relief in small claims court if your claims qualify, and if the matter is not resolved through mediation, then to ADRIC, or its successor, for final and binding arbitration. All arbitrations must proceed on an individual basis, and to the extent permitted by applicable law you hereby waive the right to assert or participate in a class action arbitration, and to assert or participate in any joint or consolidated arbitration of any kind.

Claims shall be heard by a single arbitrator. The place of arbitration shall be Toronto, Ontario. The arbitration shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The language of the arbitration, including the hearings, documentation, and award, shall be English. The arbitrator may determine how the costs and expenses of the arbitration shall be allocated between the parties, but each party shall each bear its own legal costs and expenses of the arbitration. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof.

You agree to maintain as strictly confidential all negotiations and proceedings pursuant to this section, except as is required by court order or as is necessary to confirm, vacate or enforce a judgement or award.

12. OTHER LEGAL CONDITIONS

NOT APPLICABLE IN QUEBEC: THE PROGRAM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SKECHERS DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE PROGRAM (INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND THOSE ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE).

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SKECHERS WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THESE TERMS AND THE PROGRAM ARE GOVERNED BY THE LAWS OF THE PROVINCE OF ONTARIO. 

ALL TRADEMARKS, SERVICE MARKS AND TRADE NAMES OF SKECHERS USED IN CONNECTION WITH THE PROGRAM (INCLUDING BUT NOT LIMITED TO THE SKECHERS NAME) ARE TRADEMARKS OR REGISTERED TRADEMARKS OF SKECHERS. THEY MAY NOT BE USED WITHOUT SKECHERS’ PRIOR WRITTEN PERMISSION. ANY OTHER INTELLECTUAL PROPERTY USED IN CONNECTION WITH THE PROGRAM, INCLUDING BUT NOT LIMITED TO PATENTS, ISSUED OR PENDING, ARE THE SOLE PROPERTY OF SKECHERS AND/OR ITS LICENSORS.  THE ENTIRE CONTENT OF THE PROGRAM, INCLUDING BUT NOT LIMITED TO TEXT, GRAPHICS, OR CODE IS COPYRIGHTED AS A COLLECTIVE WORK UNDER THE UNITED STATES AND OTHER COPYRIGHT LAWS, AND IS THE PROPERTY OF SKECHERS.  COPYRIGHT 2024-2025, ALL RIGHTS RESERVED.

You may enroll in Skechers Plus at Skechers.ca. To complete enrollment, all members will need to create an online account to receive full access to the program rewards and benefits. Anyone living in Canada and ages 14 and above can join. No purchase necessary, and there’s no fee to join.

Rewards certificates are promotional in nature and are valid for 60 days.

Visit the login page and click "Forgot Password" 

Enter the email address on your account and select RESET PASSWORD.

You should receive an email with a link that takes you directly into your account. The email might take a couple of minutes to reach your account. Please check your junk mail to ensure you receive it. The link will expire in 10 minutes.

To reset your password, once in your account click on "Reset Password" on the home page under your Profile.

Please note, if you do not receive an email your account may not be registered online yet. You can register and complete your account setup HERE.

Yes. All members are required to create an online account to access their points, rewards, and benefits.

Yes. Please contact Customer Care at 1-833-846-5891 or email at infocanada@skechers.com.

No, currently points can only be earned for purchases made online at Skechers.ca.

Members can redeem their points in 1,000 point increments for a $5 reward certificate that can be applied to a purchases made on Skechers.ca. Reward certificates are promotional in nature and members must create their online account to redeem points.

Points earned from a Skechers.ca order will be applied to your account 24-72 hours after it is shipped.

Yes, your Skechers Elite membership transferred to Skechers Plus. If you have not previously created an online account for Elite, you will need to do so via Skechers.ca to access the full list of new rewards and benefits.

Members may apply multiple reward certificates to an online purchase, but the total value of the rewards must be less than or equal to the subtotal amount in order to complete the transaction. If the reward value is greater than the subtotal, the transaction will fail to process.

Your communication preferences can be found in your account profile page.

You can earn points in two ways:

• By making a purchase at Skechers.ca.
• Engage with Skechers Plus digitally by answering surveys, participating in quizzes, and much more! Access these opportunities in your Skechers Plus account online.

Members earn points on all purchases made on Skechers.ca. Members earn 10 points for every $1 spent. Earn 1,000 points to redeem for a $5 reward certificate. Points expire 365 days from your last transaction.

To apply your reward to an online transaction, go to the shopping cart and click the “Apply” button next to your available rewards. To remove the reward certificate from the transaction, click the remove icon next to the reward certificate.

Yes. Please contact Customer Care at 1-833-846-5891 or email us at infocanada@skechers.com. We are open Monday-Friday 9am-5pm EST.

To update your account information, login to your Skechers Plus account. 

• Click on My Account on the top right corner
• Select "Edit" next to Profile
• Here you can edit your first and last name
• "SAVE" your changes

To change your password, select "Reset Password" towards the bottom of the page under your Profile information

Enter your current password and new password and "SAVE" your changes

To update your email address please contact us so we can ensure your member benefits are transferred with your account. To ensure a smooth update, please ensure to include your old email address on file, and the new email address that you would like your account to be updated to.

Points will expire 365 days after they are earned. You will receive an email 45 days before your points expire.

Important Notice: Canada Post Service Disruption

Need help? Our customer care team can be reached via email or phone.

Send us an Email: Click here

Give us a call: 1-833-846-5891

Hours of Operation:

Monday - Friday: 9:00 am- 5:00 pm EST

General Information

Last updated: January 2017. You can view our previous policy here.

SKECHERS USA, Inc. (“SKECHERS”, "Skechers USA Canada Inc.", “we”, “our”) is strongly committed to protecting your privacy and providing a safe online experience for all of our users while offering the highest quality user experience to them. Because we gather certain types of information about and from you in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Policy discloses what information we gather, how we use it, how to correct or change it, and what steps we take to safeguard personal information provided to us both online and offline.

Please note that some of our websites are subject to separate privacy policies. We encourage you to always check the privacy policy on each website you visit to be sure you understand the privacy policy governing that website. Please read the complete Privacy Policy below, as well as our Terms of Use. Please contact us if you have any questions at:

Skechers USA Canada Inc., Consumer Affairs

5055 Satellite Drive Unit 6

Mississauga, ON L4W 5K7

1-833-846-5891 (Mon-Fri 9:00am to 5:00pm Eastern Standard Time)

Please note that information provided to us will be shared with our parent company, Skechers USA, Inc., and will be stored and processed in the United States, and therefore you understand that your personal information may be available to government authorities under lawful orders and laws applicable in the United States.

How We Collect the Information

There are many ways that SKECHERS obtains information from you:

· Via sign-up on any SKECHERS website

· From information provided by you when making an online or retail purchase

· When you enter a SKECHERS sweepstakes or giveaway

· When you sign up for SKECHERS Elite™ at a SKECHERS store or SKECHERS outlet

· Upon signing up at a SKECHERS event

The Information We Collect

When you register online to receive our email updates or when you register for the SKECHERS

Elite™ program, you will need to provide us with your name, e-mail address, and confirm you are age 13 or older or that you have reached the age of majority in your jurisdiction (if this is a local requirement in your jurisdiction of residence). When you make a purchase through

SKECHERS.ca, you also will need to give us your email address, shipping address, billing address (if different) and telephone number so we can process your payment and contact you in the event of any problems with delivery. If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.

In order to provide users and subscribers with the most efficient and enhanced service and better understand your preferences, we may request your gender, shopping preference and product interest. Elite members can specify email notification preferences. Whether or not you provide this information is entirely up to you.

We also use automatic data collection technologies to collect additional information (for example, details of your visits to our website, information about your computer and Internet connection, such as browser type, browser version, operating system and IP address) which will concern the general use of our website. We will not consider this information as personal information unless it is associated with your account or contact information. The navigational information allows us to see which areas of our website are most visited, and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Note that we may also record user sessions. The technologies we use for this automatic data collection may include cookies and web beacons. Please see our Cookies Policy here: [LINK] for additional details on how Skechers uses cookies and other similar technologies.

Behavioral Tracking

SKECHERS may use automatic data collection technologies to collect non-sensitive information about your online activities over time and across third-party websites or other online services (behavioral tracking). 

How We Respond to Do Not Track Signals

Although some browsers offer a "do not track" feature in order for you to request that the websites you visit do not track your online activities, our website is not currently set up to respond to do not track signals. Please see our Cookies Policy here: [LINK] for additional details on how Skechers uses cookies and other similar technologies.

How We Use the Information

All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this Privacy Policy. By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this Privacy Policy.

We will primarily use your personal information to provide products and services to you, for example:

· To present our website and its contents to you.

· To administer contests, promotions, surveys or other site features and to provide you with the relevant products or services (for instance, to deliver a prize you may have won in a contest).

· To send you information via e-mail about products, offers and news we think could interest you. We only send you this if you have opted-in to receive SKECHERS e-mail messages. By providing us your email address through the SKECHERS website (e.g., registering to receive our email updates or registering for the SKECHERS Elite™ program) or by contacting our customer service department and specifically requesting to be added to our e-mail list, you are opting-in to receive SKECHERS e-mail messages. or we may consider that we have your implicit consent to contact you electronically in accordance with the applicable anti-spam legislation.

· To fulfill and deliver all orders placed through our website.

· To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

· To notify you about changes to our website or our policies.

· To analyze visits to the website and learn about the interests of our visitors in the aggregate and better understand your personal interests and needs, so we can improve our products and services and deliver the type of content, features and promotions that you are most interested in.

The information obtained from online registration is utilized to improve your shopping experience with SKECHERS by enabling you to earn reward points, obtain a faster checkout for purchases and/or opt-in to receive promotional e-mails, which provide you with the latest and greatest information regarding SKECHERS and its products.

The telephone and credit card number information we ask for when you order online is used only to complete the order, confirm the order and confirm shipment of the order. This information is then stored only for the purposes of faster checkout (for Elite Members only), and is not used for any other purpose.

Sharing Information with Third Parties

Except as described in this Privacy Policy, SKECHERS does not sell, rent or trade any personal information you provide to us online or at our stores, nor do we share such information with third parties. We may disclose personal information about you to third parties who provide services to us and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy and use the information only in connection with the services they provide.

Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services; however, we limit the personal information that we give to them and authorize them to use this information only for the purpose of performing those services.

In proceeding with your online order, you agree that both your name and address and those of the delivery name and address (if different) may be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own, you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it, you are saying that you have their permission.

We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information (such as the number of users who visited the website during a specific time period or who purchased a specific product through the website) with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.

We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of SKECHERS or any of our respective affiliates, business partners, customers or others.

As with any business, it is possible that as our business develops, we might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect and applicable laws.

Personal information submitted to or collected through this website may be stored and/or processed in the United States for the purposes described in this privacy policy. By using SKECHERS products and services (including our website), you consent to any such transfer of information outside of your country and you understand that your personal information may be available to government authorities under lawful orders and laws applicable in the United States.

E-Mail

From time to time, SKECHERS communicates to customers by e-mail to inform them of changes to SKECHERS.ca, special offers that might become available, and other information SKECHERS believes will be of interest to site visitors. SKECHERS will send these types of e-mails to you only if you opt-in to receive SKECHERS e-mail messages (by registering to receive our email updates or registering for the SKECHERS Elite™ program or by contacting our customer service department and specifically requesting to be added to our e-mail list, or if we have your implicit consent under applicable anti-spam legislation) and you can easily unsubscribe any time you want by updating your contact preferences on our website or following the instructions contained in the e-mail.

Please note that you cannot opt-out of order e-mails as described below.

SKECHERS also uses your e-mail address to confirm your order and shipment of your order, and respond to any inquiries you make online. Because we have to communicate with you about orders that you choose to place, you cannot opt-out of receiving e-mails related to your orders.

Opt-out / Unsubscribe

You may request to stop receiving electronic communications from SKECHERS anytime. You can choose to cancel e-mails by updating your contact preferences on our website.

To unsubscribe from SMS, MMS or other mobile messaging, you may also follow the instructions in the messages you receive. Similarly, all e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.

Alternatively, if you would like to have your name and contact information removed from receiving communications from SKECHERS, please contact us by calling Consumer Affairs at 1-833-846-5891 (Monday - Friday 9am - 5pm EST) or by sending an email to infocanada@skechers.com.

You may also write to us at:

SKECHERS Consumer Affairs

5055 Satellite Drive Unit 6

Mississauga, ON L4W 5K7

It takes some time to put opt-outs in effect, so you may still receive electronic communications

from SKECHERS for a few days after your request is received.

Notwithstanding the foregoing, you cannot opt-out of order e-mails as described above.

Children’s Privacy

SKECHERS takes special care to protect the safety and privacy of children. Our web sites are general audience sites. We do not permit anyone under the age of 13 (or under the age of majority if this is a requirement in your jurisdiction of residence) to register with us. We also do not send e-mail correspondence to anyone who tells us that they are under the age of 13 (or under the age of majority if this is a requirement in your jurisdiction of residence).

Children under the age of 13 (or under the age of majority if this is a requirement in your jurisdiction of residence) should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the web.

Access to Your Personal Information

SKECHERS will provide you with access to the personal information you provided to SKECHERS by allowing you to view, update or correct your information. In order to protect your privacy,

SKECHERS takes steps to verify your identity before granting you access to your private information or enabling you to make corrections. SKECHERS will accomplish this through the use of passwords and personal data.

Security

SKECHERS employs industry-standard security measures to protect the loss, misuse, and alteration of the information under our control. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our website, you are responsible for keeping this password confidential. Please do not share your password with anyone. Although we make good faith efforts to store information collected by SKECHERS in a secure operating environment, transmission of information via the Internet is not completely secure and we cannot guarantee complete security. Information collected by SKECHERS will be maintained for a length of time appropriate to our needs.

Change of Privacy Policy

SKECHERS will review and update its policies and procedures as required to keep current with rules and regulations, new technologies, standards and customer concerns. Our Privacy Policy may therefore change from time to time. We will post any privacy policy changes on our website and, if the changes are significant, we will provide a more prominent notice.

[Please note that both the English and French versions of our Privacy Policy have equal legal value.]

Published February 1^st, 2021

The skechers.ca website (the “Site”) is a service of SKECHERS USA Canada, Inc., a wholly owned subsidiary of SKECHERS USA, Inc. (“SKECHERS”). These Terms and Conditions, along with any other terms and conditions that may appear on the Site from time-to-time (collectively, “Terms”), set forth the terms and conditions under which you may use and access the Site, and the terms and conditions that apply to the sale of products sold on the Site.

BY ACCESSING THE SITE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS (WITHOUT MODIFICATION), YOU ARE NOT AUTHORIZED TO ACCESS OR OTHERWISE USE THE SITE.

You represent and warrant that you are 13 years of age or older and are visiting the Site under the supervision of a parent or guardian if you are under the age of majority in your jurisdiction (if this is a local requirement in your jurisdiction of residence). If you have any questions regarding the Site, these Terms or have any other customer service needs, please contact us at:

SKECHERS USA CANADA Inc. Customer Service

5055 Satellite Drive, Unit 6

Mississauga, ON   L4W 5K7

1-833-846-5891 (Mon-Fri 9 :00am to 5 :00pm Eastern Time)

infocanada@skechers.com

Copyright

The entire content included in the Site, including but not limited to text, graphics or code is copyrighted as individual works and as a collective work under Canadian and other foreign copyright laws, and is the property of SKECHERS and/or its licensors. The collective work includes works that are licensed to SKECHERS USA, Inc. II Copyright 2017, SKECHERS. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of the Site for the sole purpose of placing an order with the Site. You may also display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Site solely for your own non-commercial use, or to place an order with the Site or to purchase SKECHERS products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of the Site is strictly prohibited, unless authorized by SKECHERS USA, Inc. You further agree not to change or delete any proprietary notice from materials downloaded or printed from the Site. SKECHERS’ (and any other identified contributors’) authorship of the content of this Site must always be acknowledged. If you print, copy or download any part of the Site in violation of these Terms, your right to use the Site will cease immediately and you must destroy any copies of materials you have made. 

Trademarks/Intellectual Property

All trademarks, service marks and trade names of SKECHERS used in the Site (including but not limited to the SKECHERS name) are trademarks or registered trademarks of SKECHERS USA, Inc. II and/or its licensors. They may not be used without SKECHERS’ prior written permission. Any other intellectual property on the Site, including but not limited to patents, issued or pending, are the sole property of SKECHERS USA, Inc. II and/or its licensors. 

Purchases

All purchases placed through the Site are subject to SKECHERS’ acceptance, which is in its sole discretion. Without limitation, this means that SKECHERS may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party. Without limiting the foregoing, SKECHERS reserves the right to refuse to accept or cancel any orders which are to be shipped to any freight forwarding or similar service, whether or not the order has been confirmed. If your credit card has already been charged for a purchase that is subsequently cancelled, SKECHERS shall issue a credit to your credit card account.

Pricing

SKECHERS makes every attempt to properly price all items, but errors occasionally occur. These pricing errors may result in a lower or higher stated price on the Site. SKECHERS reserves the right to cancel orders which include a pricing or discount error.

Warranty Disclaimer

To the fullest extent permissible pursuant to applicable law, the Site and the materials on the Site are provided “as is” and without warranties, conditions or guarantees of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, SKECHERS disclaims all warranties, conditions and guarantees, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. SKECHERS does not represent or warrant that the functions contained in the Site will be uninterrupted or error-free, that the defects will be corrected, or that the Site or the server that makes the Site available are free of viruses or other harmful components. SKECHERS does not make any warrantees or representations regarding the use of the materials in the Site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Some jurisdictions do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Use of Information Submitted

We use the personal information you provide and that we collect about you in accordance with our Privacy Policy which is available here. You agree that SKECHERS is free to use any comments, information or ideas contained in any communication you may send to the Site or submit to the Site without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Site or other products or services. You grant SKECHERS a license to use such content to the extent necessary.

Participation Disclaimer / Use Restrictions

SKECHERS does not and cannot review all communications and materials posted to or created by shoppers and customers accessing the Site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute User Generated Content on the Site, the Site is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities on the Site. The views expressed by third parties on our Site do not necessarily reflect our views or values.

You may not post or otherwise distribute content to the Site which SKECHERS in its sole discretion determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of SKECHERS or another party, illegal, or otherwise objectionable to SKECHERS. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or other organization. Where permitted or required by applicable law, SKECHERS may disclose your identity to a third party who claims that material posted or uploaded by you to the Site violates SKECHERS’ intellectual property rights, privacy rights or is defamatory. 

For the purposes of this Section, “User Generated Content” means a work by you that could be eligible for copyright or other protection, whether or not integrating the Site’s content or third party content.

Indemnification

To the fullest extent permissible pursuant to applicable law, you agree to indemnify, defend, and hold harmless SKECHERS, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable legal fees and expenses, resulting from any violation of these terms and conditions or any activity related to your Internet account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

Limitation of Liability

To the fullest extent permissible pursuant to applicable law, SKECHERS shall not be liable for any special, incidental, indirect, consequential or punitive damages that result from the Site, its services or content, including, without limitation, use of, or the inability to use, the materials on the Site or the performance of the products purchased through the Site, even if SKECHERS has been advised of the possibility of such damages. The maximum liability of SKECHERS to you will be the total amount of the purchase price, if any, arising from the transaction and use of the Site giving rise to the liability. Applicable law may not allow the limitation of exclusion of liability or certain incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Governing Law

If you reside outside of Quebec, these Terms and the Site and all related matters are governed by, and will be construed and interpreted solely in accordance with, the laws of the Province of Ontario, Canada and applicable federal laws of Canada, excluding any rules of private international law or the conflict of laws that would lead to the application of the laws of any other jurisdiction. If you reside in Quebec, these Terms and the Site are governed by the laws of the Province of Quebec and the federal laws applicable in that province. The application of the United Nations Convention on Contracts for the International Sale of Goods and any local implementing legislation related thereto is hereby expressly excluded.

Miscellaneous

These Terms and all other notices, policies and statements contained on the Site (all as may be amended by SKECHERS from time to time without prior notice) constitute the entire agreement between SKECHERS and you. Hyperlinks on the Site are provided for your convenience only. These links do not imply an endorsement of any linked sites or an affiliation with their owners or operators. SKECHERS has no control over the content of any linked site. This content is the sole responsibility of the owner or operator of the linked site. You agree that any notice, agreement, disclosure or other communication that SKECHERS sends you electronically will satisfy any legal communication requirements, including that such communications be in writing. SKECHERS’ failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. Neither the course of conduct the parties nor trade practice shall act to modify any of these terms and conditions. SKECHERS may assign its rights and duties under These Terms to any party at any time without notice to you. These Terms have been drawn up in the English language at the express request of the parties. 

Termination and Effect of Termination

These terms and conditions are applicable to you upon your accessing the Site. SKECHERS reserves the right in its sole discretion to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party. In addition, these terms and conditions, or any part of them, may be terminated by SKECHERS without notice at any time, for any reason. The provisions relating to Copyright, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

To stop receiving Skechers marketing emails or to change your communication preferences, please follow the Unsubscribe link located at the very bottom of the email you received. The Email Preferences page will open and will display your email address. Here you can select your communication preferences and click "Save Preferences"

You can also edit your communication preferences by logging into your Skechers.ca account, go to "Account Settings" and select "Edit" next to the Communication Preferences section. 

You may still receive email within 10 days from this removal as the system clears you from the list.

Skechers USA Canada takes great pride in its charitable efforts around the world. To be considered for a donation or sponsorship of your event, please email your complete proposal to infocanada@skechers.com for consideration.

At this time, all Canada Skechers retail stores are corporate owned. To find out more information on becoming a retailer of SKECHERS footwear, please contact our wholesale customer service team at infocanada@skechers.com.

For more information on how you can become a retailer of Skechers Footwear, please contact our wholesale customer service team at: infocanada@skechers.com.

A proud partner of Petco Foundation, Skechers now supports animal welfare organizations in Canada through sales of its BOBS product.* Skechers has donated more than $4.9 million – funds that have helped save over 588,000 dogs and cats, and helped more than 365,000 shelter animals across the United States. BOBS from Skechers also makes a difference for children in need around the world—including in Canada; the company has donated more than 15.8 million pairs of new shoes to kids affected by poverty, homelessness and natural disasters.

* Skechers USA Canada Inc., 5055 Satellite Drive, Unit Number 6, Mississauga, ON L4W 5K7 Canada, 877-644-4414. Petco Foundation, 654 Richland Hills Drive, San Antonio, TX 78245, 858-453-7845. During the promotion, twenty-five cents CAD will be donated to the Petco Foundation per item of specially marked BOBS from Skechers footwear, apparel and accessories sold in Canada, to help save the lives of dogs and cats in Canada’s shelters. The promotion runs January 1, 2020 through December 31, 2021.

You can check out our employment opportunities by visiting our Careers Page.

Please visit our corporate information site for more information about Skechers.

Inquiries regarding event sponsorships, marketing, and general press (including blogger inquiries) can be sent directly to our marketing and PR team by emailing us at infocanada@skechers.com. Please include your sponsorship deck (if applicable), complete proposal and all costs to be incurred by Skechers. Unfortunately, incomplete submissions may not be accepted. If interested, a member of our PR team will be in contact with you.

A cookie is a small removable text file that is downloaded onto your computer, mobile, tablet or other device when you access a website.

Cookies and similar technologies are used by us to recognize your device and store information about your preferences or past actions. They help us to provide you with a good experience when you browse our website and also help us to improve our site.

For the purposes of brevity, any further references to "cookies" in this policy also encompass any similar technologies that we use which involve storing information on your device or gaining access to information on your device, including web beacons and HTML5 local storage.

By continuing to browse our website, you are agreeing to our use of cookies.

We use the following cookies on our website:

-Required cookies. These cookies are required to enable core site functionality including log-in, the shopping cart, checking out and estimated shipping. Required cookies are automatically enabled when you visit the Skechers website.

-Functional cookies. These cookies enable additional functionality such as status of SKECHERS Elite™ membership and promotion codes, and allow us to collect statistics that help optimize and improve your experience with the Skechers website. For example, they allow us to recognize and count the number of visitors and see how they move around our website, which can help us to improve the website design.

-Advertising cookies. These cookies are used by Skechers and third party companies to deliver content tailored to your interests both on our site and elsewhere. They record information such as your visit to our website, the pages you have visited and the links you have followed. This may be shared with other organisations such as third party advertisers.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may use cookies on our website, over which we have no control. These cookies are likely to be functional cookies or advertising cookies.

We also work with other companies who use cookies to serve ads on our behalf across the Internet. These companies may collect information about your visit to our website and about your interaction with our communications including advertising and e-mails.

You can find more information about cookies and how to block and delete them at www.allaboutcookies.org.